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How do I place an order?expand_more
T3 Sports runs a B2B inquiry-based flow. Add items to your cart, share the cart over WhatsApp, and we confirm pricing + dispatch.
- Browse categories or use site search
- Add items to cart
- Click "Send Inquiry on WhatsApp" from cart
- Get a quote and confirmation within 2 hours
When will I get an order confirmation?expand_more
Once our team confirms your cart on WhatsApp, you'll get your quote — itemized list, price, availability and dispatch ETA — right there in the chat (and by email if you prefer).
If you haven't heard back, message us again on WhatsApp +91 9111222274 or contact support.
Can I modify or cancel an order?expand_more
Before dispatch: reply on the same WhatsApp thread — we'll update or cancel free of charge.
After dispatch: cancellation isn't possible, but message us on WhatsApp after delivery and we'll sort out a return or exchange case by case.
How much does shipping cost?expand_more
Shipping is calculated by weight, size and destination pincode, and the exact amount is confirmed with your quote on WhatsApp — no fixed threshold and no surprise charges at the end.
- Metros — typically 3–7 working days
- Other pincodes — typically 5–10 working days
- Express — faster, where available, on request
- Hill / remote regions (Leh, Jammu, NE states) — a little longer, limited courier options
Read full shipping policy.
Which couriers do you use?expand_more
We work with India's top couriers based on your pincode:
- Delhivery — pan-India
- XpressBees — metro & tier-1
- Amazon Shipping — selected pincodes
- Blue Dart — express & high-value shipments
When will my order ship?expand_more
Once your quote is approved and payment confirmed, orders are typically dispatched within 1–2 working days (Mon–Sat). Stock-pending items go out as soon as they arrive.
We share courier status, tracking and ETA with you on WhatsApp +91 9111222274 once your order ships.
What is your return policy?expand_more
Returns, replacements and warranty are handled case by case so we can resolve each situation fairly.
- Message us on WhatsApp +91 9111222274 (or the feedback form) with your order details and clear photos
- Genuine defects or a wrong/damaged item: we arrange pickup and replace or refund at our cost
- Fit or change-of-mind: items should be unused, in original packaging with tags; any reverse-pickup cost may apply
- Approved refunds are processed to the original payment method, typically within 7 business days
Generally not returnable: custom-fitted items (heat-moulded skates, name-printed jerseys), inner-wear and mouthguards.
Can I exchange an item?expand_more
Yes — message us on WhatsApp and we'll arrange a size/flex swap on the same product where stock allows. A different product is treated as a return plus a new order.
How do I find the right size?expand_more
Each product page has a size guide tab with measurement instructions and a fit chart. Quick rules:
- Skates: usually 1–1.5 sizes smaller than your shoe size (US)
- Helmets: measure head circumference 1 inch above eyebrows
- Sticks: chin-height senior, between collarbone & chin intermediate, shorter for juniors
- Apparel: chest measurement is the primary anchor
Still unsure? Send your measurements to WhatsApp — we recommend.
What flex should I use on my stick?expand_more
Rule of thumb: flex = body weight × 0.5 (in lbs). So a 150 lb player → 75 flex.
- 65 flex — junior, under 130 lbs / 60 kg
- 75 flex — intermediate, 130–170 lbs / 60–77 kg
- 87 flex — senior, 170–200 lbs / 77–90 kg
- 100+ flex — power-shot specialists, 200+ lbs / 90+ kg
What payment methods do you accept?expand_more
After we confirm your quote on WhatsApp, payment is arranged directly with our team. Supported:
- UPI (Google Pay, PhonePe, Paytm)
- NEFT / RTGS / IMPS bank transfer
- Net banking (major Indian banks)
We never ask for your full card number, CVV or expiry over chat. Bulk / team orders may qualify for partial-pay terms — ask on WhatsApp.
Do I get a GST invoice?expand_more
Yes — every order includes a GST-compliant invoice emailed within 24 hours of dispatch. Share your business GSTIN on WhatsApp at order time for input credit.
How do I care for my skates?expand_more
- Dry blades immediately after every session
- Use blade guards when walking off-ice
- Loosen the laces and air-dry the boot before storage
- Sharpen every 15–20 hours of ice time
- Heat-mold only at authorized centers — DIY ovens warp the boot
How do I extend the life of my stick?expand_more
- Tape the blade — replace tape every 2–3 sessions
- Avoid slamming the stick on the ground or boards
- Store flat or hung — never leaning corner-down
- Don't leave in extreme heat (car trunk in summer)
Still need help?
Talk to a real human. We respond on WhatsApp in under 2 hours, email within 24 hours.